Privacy Policy

1. Information we collect

We only collect information you choose to give us, plus minimal technical data needed to run the Site.

• Contact & quote form data: name, company, email address, phone number, project description, and any files or photos you attach.
• Email correspondence: messages you send to orders@profinn.com or other published addresses.
• Technical data: IP address, browser type, device type, pages visited, and timestamps, logged by our hosting provider for security and reliability.
• SMS consent and mobile number: if you opt in to text messages, your mobile phone number, the date/time and source of your opt-in, and your messaging preferences (including any STOP or HELP replies).

We do not run third-party advertising pixels, session-replay tools, or social-media tracking pixels on this Site.

2. How we use information

• To respond to quote requests and customer inquiries.
• To deliver and invoice for coating, sandblasting, and masking services.
• To send transactional emails (e.g., quote confirmations) and, if you opt in, occasional updates.
• To operate, secure, and improve the Site.
• To comply with legal obligations.

3. SMS / text messaging

If you opt in on our website forms, Professional Finishing Inc may send text messages about your quote, job/order status updates, and customer service. Consent to receive texts is optional and is not a condition of requesting a quote or purchasing any service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or contact us at cwhite@profinn.com or (510) 233-7629.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

See our Terms of Use for full SMS program terms.

4. Cookies and similar technologies

We use a small number of strictly necessary cookies and browser storage items required for the Site to function (for example, remembering that you have dismissed the cookie notice). We do not use advertising, analytics, or cross-site tracking cookies.

If we add analytics or advertising tools in the future, we will update this policy and present a consent choice before those tools load.

5. How we share information

We do not sell or rent your personal information. We share it only with:

• Service providers that help us operate the Site and our business, including our website host, our transactional email provider, and Quote Genius Pro LLC, which powers the instant-quote tool embedded on our /quote page. These providers may only use your information to provide services to us; this does not include sharing SMS or text messaging opt-in data or consent.
• Legal and safety recipients when required by law, subpoena, or to protect our rights, customers, or property.
• Successors in connection with a merger, acquisition, or sale of assets.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. The instant-quote tool

Our /quote page embeds a tool operated by Quote Genius Pro LLC in an iframe. Information you enter into that tool is collected directly by Quote Genius Pro LLC under its own privacy practices, and shared with us to prepare your quote. Please review the vendor’s privacy policy for details on its data handling.

7. Data retention

We keep quote and customer information for as long as needed to provide services, maintain business records, and comply with tax, accounting, and legal obligations. We delete or anonymize data when it is no longer needed for these purposes.

8. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what personal information we collect about you and how we use it.
• Request a copy of that information.
• Request that we correct or delete your personal information.
• Opt out of any “sale” or “sharing” of personal information — we do not sell or share personal information as those terms are defined under the CCPA.
• Not be discriminated against for exercising these rights.

To submit a request, email cwhite@profinn.com with the subject line “Privacy Request.” We will verify your identity before responding.

9. Children

The Site is intended for businesses and adults. We do not knowingly collect information from children under 16.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, however, and we cannot guarantee absolute security of information transmitted over the internet.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be highlighted on the Site.

12. Contact us

Professional Finishing Inc
Richmond: 770 Market Ave, Richmond, CA 94801 · (510) 233-7629
Harlingen: 1002 West Van Buren Avenue, Harlingen, TX 78550 · (956) 230-0872
Email: cwhite@profinn.com